This 3 day programme is designed to give you the practical tools and time to set up a complete measurement and support system for your teams.
Day 1
- Meeting business and departmental objectives
- Setting KPI’s and targets
- Incentivising and motivating your team
Day 2
- Learning Curves
- Development and action plans
- Giving feedback
- Reviewing performance
- Managing time
Day 3
- Supporting to succeed
- Monitoring goal achievement
- Managing the person and not the task
- Delegating tasks
- Rewarding success
Who can attend?
Anyone responsible for a team, no matter how big or small, that needs to achieve quality and/or quantity targets. This course is ideal for Sales and/or Service team managers regardless of experience level.