This 3 day programme is designed to give you the practical tools and time to set up a complete measurement and support system for your teams.

Day 1

• Meeting business and departmental objectives
• Setting KPI’s and targets
• Incentivising and motivating your team

Day 2

• Learning Curves
• Development and action plans
• Giving feedback
• Reviewing performance
• Managing time

Day 3

• Supporting to succeed
• Monitoring goal achievement
• Managing the person and not the task
• Delegating tasks
• Rewarding success

Who can attend?

Anyone responsible for a team, no matter how big or small, that needs to achieve quality and/or quantity targets. This course is ideal for Sales and/or Service team managers regardless of experience level.