Selling through satisfaction is an essential requirement for increasing sales whilst minimising costs. Customer satisfaction and advocacy leads to increased referrals and improved profile and this course covers aspects such as delighting customers, growing accounts and increasing sales.
Delegates attending the course will:
- Learn the art of delighting customers and how this leads to sales
- Understand how to turn customers into advocates
- Discover the value of each customer and how to keep them for life
- Master the skill of turning complaints into sales opportunities
- Learn how to use customer experiences to get new customers
- Identify opportunities to up and across sell
- Create plans to grow customer accounts
Attendees will leave this workshop understanding the action they need to take to turn customers into lifetime buyers and advocates for your products and services. This workshop is a must for businesses that rely on word of mouth referrals and repeat business.
Book your place
Book online or call 01745 824883