It doesn’t matter how amazing your product or service is and whether MOST of your team get service right MOST of the time. The key is in giving exceptional service every time. We have all seen the rave reviews on feedback driven sites such as Trip Advisor and EBAY and then come across one scathing review. Which ones have the biggest impact on decision making?
Customer service is the biggest protector (or assassin) of your company brand. Getting customer service right is not optional and cannot be left to chance.
During this one day course delegates will learn how to:
- Give superstar service
- Take ownership and solve problems
- Quickly and efficiently handle complaints and dissatisfaction
- Manage customer expectations
- Say no ‘nicely’ (manage bad news)
- Build strong customer relationships
- Prioritise the various elements of service
If you are serious about giving first class exceptional service to ALL of your customers then this 1 day workshop is perfect.
Who can attend this course?
Anyone responsible for dealing with customers whether face to face or on the phone (internal or external) including Customer Service, Sales, Accounts and Credit Control, Drivers and Delivery Personnel, Receptionists, Administrators, Human Resources, Retail Sales Assistants etc