Building opportunity with existing customers is the route of least resistance. It is the most time and cost effective way of giving your targets and confidence a boost.
By unlocking the extra potential in each sale, call or visit, you can not only give a better service to your customer, you can also make each interaction more profitable for your organisation.
Whether you are looking for a more profitable sale, ‘buy in’ to a concept or service or to enhance your relationship with Key account; this course is ideal for giving you the no-nonsense tools and knowledge to help you succeed… and no role plays!
In this one day interactive workshop you will:
- Discover the soft approach to up and across selling and service promotion
- Learn the questions that unlock hidden potential
- Create existing customer marketing campaigns
- Learn how to make every call count
- Understand how to become more valuable to your existing customers
- Create quick wins for yourself and customers
- Discover how to build a mutually beneficial relationship
This course is ideal for:
- Face to face salespeople
- Telesales advisors
- Order takers
- Sales assistants (retail)
- Companies wishing to incorporate sales with their service or order taking process
- Key account managers
- Business development managers
- Sole traders
- Start up businesses