Hi and welcome
My name is Dawn Roberts and I’m the principal trainer, coach, consultant and public speaker of my company Outperform Training & Coaching. For over 15 years we’ve been helping companies and individuals fall in love with their products, services and customers, resulting in motivated people, increased sales, happy customers and a growing business. I use the term ‘we’ when describing what we do as it takes a remarkable team of people behind me to help me do what I do, but rest assured, all services will be designed and delivered by me personally.
If this is something you are interested in, then you are in the right place to find out more!
We know that every business and individual can unleash their potential with the right support.
That's what we excel at.
Are you ready for us?
We specialise in 4 areas
Sales training gives you increased sales, repeat buyers, competent and confident people and makes sure sales opportunities aren't lost.
Our philosophy is 'Serve to sell' and having the right customer culture in place is essential. Loving your customer leads to loyalty, advocacy and sales.
We will help you to define your desired culture, assess where you are now and help you close the gap.
Every individual is unique and needs a tailored approach to development. People develop at different rates and we support you from wherever you are on your journey.
With 5 ways to work with us
Got questions?
Just click the button and we'll get back to you very soon
Testimonial
Ian Buckley - Prima Software UK & Ireland - "Prima Software have used Dawn's services several times now and have found her training and advice pivotal to our growth. Dawn helped us establish our digital marketing strategy as part of a complete review as to how we were approaching sales and marketing and it has proven to be very successful ever since.
Since our first Sales and Marketing sessions with Dawn, back in 2016, we have grown our renewable revenue by over 80%.
Dawn's training helped our entire management team understand our customers and prospects on a completely different level, her straight talking and engaging style were brilliant match for our 'personality' and she feels like a part of your company when leading the sessions with the team.
Last year, we engaged Dawn to help us define our company mission, vision and values. This was an incredibly difficult task for us as a management team to get down on paper what was in our heads. Dawn understood how we felt and provided theory and mentoring sessions to help us identify, with clarity exactly what we stand for.
Since the Vision, Mission and Values were published, they have become part of our DNA, from recruitment through to everyday decision making. Dawn helped us break down a very complexed task and coaxed out our true beliefs as a business, things that we stand by, not what we think will make us look good from the outside. Thank you again for the direction on this project Dawn, you were brilliant!
Throughout all of our training projects and still to this day, Dawn provides an open door for us to contact her with any questions or to seek advice, she really does feel like a mentor who understands our business personally.
Engaging, energetic, understanding and innovative - I couldn't speak more highly of Dawn and Outperform Services."