Tag Archives: training

Why sales and service training doesn’t always stick!

I bet you (or your people) have been on many training courses in the past that, whilst good on the day, failed to make a lasting impression or change. Many of us still have the handouts and workbooks stashed away in our drawers from long forgotten training sessions that have never seen the light of day since. So why didn’t the training stick? Why didn’t you or your people come bursting back into work making tangible changes and improvements? It’s because you need the following essential elements in order to make training really stick. Continue reading

Why sales and service training doesn’t work

No, I haven’t gone mad; I just want to show you that it’s a mindset and culture thing!

Most training courses consist of the sharing of tools and techniques to use and implement in your organisation. These tools rely on the desire, commitment and will of the learner to use them.

The trouble is it’s not that simple. If it was just down to learning the tools then we would have no problem selling, serving, losing weight, managing time, finding love or any of the other goals we want to achieve in life.

It takes more than that. It takes a real desire to want to do something differently or better and the right culture to do it in.

There is little point in JUST giving your people tools for how to give a great sales and service experience. They know what ‘great’ does and doesn’t look like, they see it every day as customers themselves. It has to go deeper than that. They need to understand WHY they WANT to do it. Continue reading

Free Sales Tip – Develop Personal Power

Anyone can sell with the 5 P’s of Selling Success

Product – It has to be good, proven and competitively priced (which does not necessarily mean the cheapest) and you need to know how to promote its value points

Passion – You have to love what you do and it has to show! No-one wants to buy from a misery. A buyer can only get as excited about your product or service as you are. There is no place for the apologetic or lacklustre approach Continue reading

Can you feel the buying FEAR

CanYouFeelFear

There is an element of fear in every sale for the buyer. You know what it is like; remember when you booked a holiday or bought a new laptop?

We ask ourselves…
Have I got the best deal?
Is this exactly what I need and want?
Will it last?
Is the quality assured?
Can I get it cheaper or better somewhere else?
Have I paid more than other people?

At some point we have all paid too much or bought the wrong thing. It is this memory that makes us apprehensive every time we buy. If we notice these little niggling doubts in ourselves, we can better understand the fear all buyers have.

Continue reading

Sustainability & Your Business – Course Overview

To ensure your business can cope with future challenges and opportunities, today’s business leaders need to be aware that old managerial styles based on financial assessment alone are no longer enough.

To future-enable an organisation you need to operate on the principles of the triple bottom line – bringing together financial, environment and social aspects to build a more stable and profitable business. The Sustainability & Your Business Course offers benefits to business by using the triple bottom line approach including: Continue reading

Managing Disciplinaries – Course Overview

This course will give you the skills and confidence to tackle a disciplinary, reducing your stress, saving you time and ultimately money.  You will leave the course with the key tools and materials to manage future disciplinary hearings, from a day packed full of practical exercises and tops tips from practitioners who have successfully managed disciplinary. Continue reading

Conducting Investigations – Course Overview

This course will give you the skills and confidence to complete a fair and reasonable investigation, reducing stress levels, saving you time and protecting your business.  You will leave the course with the key tools and materials to manage a current or future staff investigation, from a day packed full of practical exercises and tops tips from practitioners who have successfully managed numerous investigations. Continue reading