If you have ever brought a new born baby back home you’ll know that it doesn’t come with any training or even an instruction leaflet. The nurses pretty much hand the baby to you with the unsaid instructions of ‘keep it alive’. And that’s what you do. Guiding all your actions and decisions is the one directive ‘keep it alive’ even when you get to the toddling stage when the toddlers directive is to kill itself you still know that whatever it takes you have to keep it alive. So you bubble wrap all the sharp edges and barricade the stairs. We may all have different methods, but all parents are united in the one goal – help this child survive and thrive. So what has this got to do with customer service? Well I’ll tell you! Continue reading
No I’m not talking about my customers or even yours.
I’m talking about you and me.
I want you to take off your business hat and put on your customer hat and look at service through those eyes.
As buyers, we receive poor service all the time. We expect and accept shoddy service and broken promises as standard. We are amazed and surprised when we get the rare glimpse of terrific service. Continue reading
I have been kindly asked to appear (if you can ‘appear’ on radio!) on several radio programs over the next few weeks. I’ve already been on the hospital radio show ‘Side by Side’ by the presenter Dorothy Thomas to talk about what we do here in North Wales and on Tudno FM chatting with the lovely Maggie and Roy. Continue reading
My ramblings this week are about one of the most enjoyable events I have ever attended and that’s a big statement to make about some of the smallest people.
My work with the employed has highlighted that some of the delegates at my free workshops had unemployed futures ingrained in them from an early age with some owning title of third generation unemployed within their family. I know if I am going to make a difference to the unemployed statistic in North Wales I will have to get ‘em early! Continue reading
This 3 day programme is designed to give you the practical tools and time to set up a complete measurement and support system for your teams. Continue reading
To ensure your business can cope with future challenges and opportunities, today’s business leaders need to be aware that old managerial styles based on financial assessment alone are no longer enough.
To future-enable an organisation you need to operate on the principles of the triple bottom line – bringing together financial, environment and social aspects to build a more stable and profitable business. The Sustainability & Your Business Course offers benefits to business by using the triple bottom line approach including: Continue reading
This course will give you the skills and confidence to tackle a disciplinary, reducing your stress, saving you time and ultimately money. You will leave the course with the key tools and materials to manage future disciplinary hearings, from a day packed full of practical exercises and tops tips from practitioners who have successfully managed disciplinary. Continue reading
This course will give you the skills and confidence to complete a fair and reasonable investigation, reducing stress levels, saving you time and protecting your business. You will leave the course with the key tools and materials to manage a current or future staff investigation, from a day packed full of practical exercises and tops tips from practitioners who have successfully managed numerous investigations. Continue reading