Supporting to Succeed – Manager’s Toolkit

Course overview

This 3 day programme is designed to give you the practical tools and time to set up a complete measurement and support system for your teams.

Day 1

  • Meeting business and departmental objectives
  • Setting KPI’s and targets
  • Incentivising and motivating your team

Day 2

  • Learning Curves
  • Development and action plans
  • Giving feedback
  • Reviewing performance
  • Managing time

Day 3

  • Supporting to succeed
  • Monitoring goal achievement
  • Managing the person and not the task
  • Delegating tasks
  • Rewarding success

Who can attend?

Anyone responsible for a team, no matter how big or small, that needs to achieve quality and/or quantity targets. This course is ideal for Sales and/or Service team managers regardless of experience level.